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Warranty and Return Policy

General Warranty Terms

We are a NZ registered company, your rights are protected by the Consumer Guarantees Act. 

All Fish Master Kayaks and Winner kayaks come with 5 years Return To Base warranty for Kayak Hull, EZ series kayaks come with 3 years Return to Base Warranty, other Kayaks and accessories come with 1 year RTB warranty, unless stated otherwise in product info page.

All SUPs, including inflatable sup, fiberglass epoxy sup,  hybrid sup and SUP accessories come with 1 year Return To Base warranty, unless stated otherwise in product info page.

Warranty covers all manufacturer faults. Damages caused by impact, customer misuse and normal wear and tear are not covered by warranty.

Please note that even the strongest paddles and SUPs could snap in half by big impact like when surfing waves. There is no warranty in this industry to cover snapped boards. We will not replace them if they suffered a breakage or heel dent. In such case please talk to us and we will see what we can do to minimize your loss. 

 

7 Day Returns Policy

Our 7 day money back guarantee gives you time to make sure your purchase is perfect. We will happily provide you with an exchange or full refund if you are not satisfied in anyway, no questions asked. 

The 7 day period starts from the date of delivery or collection and items must be received back before the end of the 7 day period. All returns must come back in unused, resaleable condition in original packaging. Shipping costs are non-refundable. If you are not completely satisfied with your purchase, the best thing to do is contact us and we'll be happy to do our best to resolve any issue.

Please return the item to our north shore warehouse.

Please make sure you contact us first for an authorization code before returning your product.

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