Warranty and Return Policy
General Warranty Terms
We are a NZ registered company, your rights are protected by the Consumer Guarantees Act.
Please note that the warranty is not transferable if you sell your purchased item to others.
The warranty covers all manufacturing faults and defects for 12 months unless stated below or in product info. Warranty covers any fault as a result of the manufacturing process. Damage as a result of customer misuse, accidents or wear and tear are not covered by our warranty policy.
If it’s a brand new product or used for less than 1 month, we will replace the faulty part with a new one.
If the faulty product has been used for over 1 month, we will repair the fault to factory standard at our cost. If a repair is not possible, we will replace it with a same or similar product. Or if none of such product is available, you can exchange it for any other product of the similar price as your original purchase price.
If the product is out of warranty, we might charge some repair cost.
From 01/05/2011, all Fish Master Kayaks and Winner kayaks come with 5 years Return to Base warranty for Kayak Hull. All EZ series kayaks come with 3 years RTB warranty for kayak hull.
From 01/October/2021, the Fish Master Kayak hulls and Winner kayak hulls come with 10 years RTB Warranty, the EZ series kayak hulls come with 5 years RTB Warranty.
All other branded Kayaks and kayak accessories come with 1 year RTB warranty, unless stated otherwise in product info page.
All SUPs, including inflatable sup, fiberglass epoxy sup, hybrid sup and SUP accessories come with 1 year Return To Base warranty, unless stated otherwise in product info page.
Please note that even the strongest paddles and SUPs could snap in half by big impact like when surfing waves. There is no warranty in this industry to cover snapped boards. In such case please talk to us and we will see what we can do to minimize your loss. We will not replace them if they suffered a breakage or heel dent unless if there is a sign showing that the board was not made to our stated standard.
Warranty excludes all shop demos, factory seconds, second hand items.
7 Days Return Policy
Our 7 day money back guarantee gives you time to make sure your purchase is perfect. We will happily provide you with an exchange or full refund if you are not satisfied in anyway, no questions asked.
The 7 day period starts from the date of delivery or collection and items must be received back before the end of the 7 day period. All returns must come back in unused, resaleable condition in original packaging. Shipping costs are non-refundable. If you are not completely satisfied with your purchase, the best thing to do is contact us and we'll be happy to do our best to resolve any issue.
Please return the item to our north shore warehouse.
Please make sure you contact us first before returning your product.
Cancel of Orders:
In the unlikely event if the items you ordered are no longer available, we reserve the right cancel the order. We reserve the right to refuse or cancel any orders that we believe are placed for commercial purposes but not for individual use. In the unlikely case if there is an error on our website about the price and description, or an error about processing the order, we reserve the right to cancel the orders, paid or not.