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General (7)

43 views   July 13, 2021

  • Can I make changes to my order after it has been confirmed?

    Yes that's ok but please call us to confirm asap. We normally dispatch the order within next working day, once an order is dispatched it will be a lot more complicated and might incur more shipping cost. 
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  • Do you have a lowest prices guarantee policy?

    Yes we have a lowest prices policy. Applies to below situations: If you find the same product from our website started a new sale within 14 days from your purchase, just email us your order details and we will match the price for you.  If you find the s...
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  • What happens if an item ordered is not available?

    Very less likely this could happen, but if that's the case,  you will receive email / text notification and we will make a refund right away. If there is an alternative product available we will let you know as well so that you can make the call. 
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  • I'm having trouble placing my order on the website, Can you help?

    Sorry for the hassle, you can leave us an inquiry on below ask a question form, or feel free to give us a call 09 4147289 and we will be happy to take your order on the phone. Please let us know the issue you have with the website and we will try to fix i...
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  • COVID-19 level 3 Update

    COVID-19 level 3 Update: Our store will be operating through contactless methods. You can order online and we will arrange dispatch within next working day. Contactless collect available, please click here to see our opening hours.  To leave us a messag...
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  • Warranty and Return Policy

    Warranty and Return Policy   General Warranty Terms We are a NZ registered company, your rights are protected by the Consumer Guarantees Act.  All Fish Master Kayaks and Winner kayaks come with 5 years Return To Base warranty for Kayak Hul...
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  • Payment Method

    All prices are in NZD, GST included.  For pickup orders: We accept Eftpos, Visa & MasterCard, Cash. For online orders to be dispatched: you can pay by Visa & MasterCard, Online Banking (direct credit to our Westpac account: 03 1322 0728808 000)....
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Shipping (5)

51 views   July 5, 2021

  • Freight Depot Addresses

    To find the nearest freight depot on map please click here. To pickup a kayak or paddle board from your local Freight Depot, please check below StraitNZ freight depot addresses:  You can always call 09 5702674 use your StraitNZ tracking number to check ...
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  • Can you dispatch my order at a later date?

    Yes happy to do that. Please leave us a message in order comments or call us right after you ordered online and advise when would you like us to dispatch your order. For example: "Dispatch at 10th December". Please note that courier post can't guarantee...
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  • Can I send someone else to collect on my behalf?

    Yes, please make sure they have all your relevant order details. 
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  • How quickly can I expect to receive my order?

    Pre-Order Items: We will email / text you once items come in stock.  Click & Collect Please pickup from our store at: 225B Bush Road, Rosedale. Open Monday, Wednesday, Friday 10am - 5pm, Saturday 10am - 3pm. Closed on Tuesday, Thursday, Sunday.  Plea...
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  • COVID-19 level 3 Update

    COVID-19 level 3 Update: Our store will be operating through contactless methods. You can order online and we will arrange dispatch within next working day. Contactless collect available, please click here to see our opening hours.  To leave us a messag...
    Read more


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